Terms of service
GENERAL TERMS AND CONDITIONS OF SALE
These General Terms and Conditions of Sale (hereinafter, GTC) govern the conditions of sale of Flippan'Look products through the Website https://flippanlook.com/, owned by FLIPPAN'LOOK, S.L.
These Terms govern the relationship between Flippan'Look and you (hereinafter, the User). By accepting them, you agree to enter into this Contract with Flippan'Look.
1. GENERAL INFORMATION AND CONTACT DETAILS
Entity name: FLIPPAN'LOOK, S.L.
Tax ID (CIF): B-86039856
Registered address: Calle Castelló, 59. Ground floor. 28001. Madrid, Spain
Website: https://flippanlook.com/
Email: informacion@flippanlook.com
Registered at the Commercial Registry of Madrid, Volume 28121, Folio 131, Section 8, Sheet M-506636, Entry 8.
2. PURPOSE
Flippan'Look provides an online shopping service through which you may purchase the products available in our online store. If you have any questions, please contact Flippan'Look at the address above or by email at informacion@flippanlook.com.
3. ACCEPTANCE
By accepting these GTC, you confirm that you have read and fully agree, without reservation, to all the conditions contained herein. Placing an order constitutes acceptance of these Terms. These GTC are supplemented by the Legal Notice and the provisions of the Privacy Policy and Cookie Policy.
4. AMENDMENTS
Flippan'Look reserves the right to modify these GTC at any time. The version published on the Website at the time of purchase will apply.
5. ELIGIBILITY
Products may only be purchased by individuals of legal age with sufficient legal capacity to enter into a contract. By purchasing, the User confirms that they meet these requirements.
6. CONTRACT FORMATION AND ORDERS
6.1. Purchase process
The User may purchase products through the Website by following this procedure:
- Select the product in the "Collections" section and add it to the shopping cart.
- Confirm the order: review the total in the cart and enter contact details and delivery address by clicking "Checkout".
- View shipping costs and total amount by clicking "Continue to shipping".
- Payment: accept the GTC and Privacy Policy, click "Place Order" and select a payment method.
Once the process is complete, Flippan'Look will send an email confirming the purchase and order details.
6.2. Pricing
Product prices, shown in euros, are those in effect at the time of placing the order. Prices do not include shipping costs unless otherwise stated. Prices include applicable taxes (VAT or equivalent, as applicable).
For customers in the United States: all prices include customs duties and import taxes. No additional charges will apply at delivery.
For customers outside the European Union (except the United States): shipments may be subject to customs duties, import taxes or other charges in the destination country, which are the responsibility of the recipient. Flippan'Look accepts no liability for such charges. If the recipient refuses to pay customs duties and the package is returned, all costs incurred will be deducted from the refund amount.
6.3. Product characteristics
Flippan'Look may modify its product range at any time. Users may consult the key characteristics of products on the Website prior to placing an order. Products comply with applicable Spanish regulations.
6.4. Availability
If a product becomes unavailable after an order has been placed, the User will be notified by email. The order will be automatically cancelled and, if payment has already been made, a full refund will be issued as soon as possible.
6.5. Force majeure
Flippan'Look shall not be liable for any failure or delay caused by force majeure. If the force majeure event lasts more than two (2) months, either party may cancel pending orders, with Flippan'Look refunding any amounts already paid.
6.6. Orders
Placing an order constitutes acceptance of these GTC, the Legal Notice and the Privacy and Cookie Policy.
Orders will be processed once payment has been received. A second email will be sent when the order is dispatched. Flippan'Look recommends keeping both emails.
Flippan'Look accepts no responsibility for errors in the email address provided or for non-receipt of the confirmation email. In such cases the sale shall be considered final, unless cancelled by Flippan'Look.
Upon request, an electronic invoice will be sent once payment has been received.
Flippan'Look reserves the right to refuse or cancel orders that appear to involve commercial resale activity, as well as in cases of non-payment, partial payment, payment issues or fraud.
7. PAYMENT
7.1. Payment methods
Payment may be made by bank card (Visa, Mastercard, American Express, Maestro) or PayPal. All orders must be paid in euros.
Payments are processed through Shopify Payments. If the card issuer declines or does not authorise payment, Flippan'Look shall not be liable for any delay or non-delivery.
7.2. Payment security
Flippan'Look uses Shopify Payments as its secure payment tool, with SSL certification and proven cryptographic techniques. The User must provide the CVV security code found on the reverse of their card.
Order data may be shared with legally authorised third parties solely for the purpose of verifying the User's identity and the validity of the order. Electronic records kept in Flippan'Look's systems will be considered proof of communications, orders and payments between the parties.
8. PRODUCT DELIVERY
Once payment is received, Flippan'Look will prepare and dispatch the order to the address provided during the checkout process.
8.1. Shipping costs
Shipping costs will be added to the total when the delivery address is entered and will be visible in the cart before checkout. For full details on rates and zones, please refer to our Shipping Policy.
Customs costs in countries where applicable are the responsibility of the User, except for customers in the United States, whose prices include customs duties and import taxes. See section 6.2 for further details.
8.2. Damaged or deteriorated packages
Users are advised to check the external condition of the package and products upon delivery. In the event of any anomaly, the User must contact Flippan'Look within 5 working days of delivery.
8.3. Delivery times
Delivery times stated in the Shipping Policy are estimates and begin from the date the dispatch confirmation email is sent. If delivery times are exceeded for reasons other than force majeure, the User may cancel their order.
8.4. Failed delivery
If delivery cannot be completed after two (2) attempts through no fault of Flippan'Look, the contract will be considered terminated. Flippan'Look will refund the price paid, excluding shipping costs, within a maximum of 14 calendar days.
9. WARRANTY
Flippan'Look is liable for any lack of conformity that becomes apparent within two (2) years of delivery, in accordance with applicable regulations.
10. RIGHT OF WITHDRAWAL
The User has the right to withdraw from the purchase within thirty (30) calendar days from the date on which the User or a nominated third party physically receives the product, without needing to provide any reason.
The right of withdrawal cannot be exercised if the product is incomplete, damaged or deteriorated due to the User's own actions.
To exercise the right of withdrawal, the User must contact Flippan'Look by email at informacion@flippanlook.com, providing the order number, full name, identification of the product(s) to be returned and a statement of the decision to withdraw.
The conditions, procedure and costs of returns are governed entirely by Flippan'Look's Returns Policy, available at https://flippanlook.com/policies/refund-policy, which forms an integral part of these GTC.
The maximum period for returning the products is fourteen (14) calendar days from the date the User communicated their decision to withdraw.
11. SECURITY AND EVIDENCE
The User must keep their online transaction credentials secure and must not share their login details or card number with anyone. Flippan'Look accepts no liability for the fraudulent use of such data by third parties.
12. CUSTOMER SERVICE
For any queries, order status updates or complaints, please contact Flippan'Look via the "Contact" form on the Website or by email at informacion@flippanlook.com.
13. LIABILITY
13.1. Eligibility
Flippan'Look's services must be purchased by adults. Users under 18 may only use the service under the supervision of a parent or guardian, who will assume full responsibility for any orders placed.
13.2. Limitation of liability
Flippan'Look shall not be held liable where the failure to perform is attributable to third parties, the User's own fault or force majeure. Where Flippan'Look's liability is established, it shall be limited to the amount paid by the User for the order in question.
14. BASIC DATA PROTECTION INFORMATION
In accordance with GDPR (EU) 2016/679, personal data provided will be recorded in FLIPPAN'LOOK, S.L.'s systems for the purpose of handling your request and sending you information about our services. Data will not be shared with any third party except where authorised by the User or required by law.
To exercise your rights or for further information, please refer to our Privacy Policy: https://flippanlook.com/policies/privacy-policy
15. MISCELLANEOUS
15.1. Partial invalidity
If any provision of these GTC is found to be invalid, the remaining provisions shall remain fully in force.
15.2. No waiver
Failure to exercise any right in the event of a breach shall not be construed as a waiver of that right in future.
15.3. Applicable law and jurisdiction
These GTC are governed by Spanish law. In the event of a dispute, the parties submit to the courts of Madrid or of the consumer's place of residence.
Users in the European Union may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/
15.4. Duration
These GTC shall apply for as long as Flippan'Look's products remain available online and until all applicable warranty periods have expired.
Last updated: September 2026