SHIPPING POLICY:
At Flippan'Look we want to share our joy, and that's why we ship all over the world! No matter which corner of the planet you write to us from, you have the right to enjoy your Flippan'Look!
All orders are shipped from Spain, so if you are outside the European Union, you may have to pay customs fees in your country. Please note that we cannot bear the costs of customs abroad as they are very different in each country. Please find out what these costs are before finalizing your order.
We use Correos Express for shipments in Spain and Portugal, and Zeleris/DHL for international shipments.
Extra-EU shipments
If your order will be shipped to a country outside of the European Union, it is possible that additional charges, import duties, taxes or customs fees may apply due to local and/or customs laws. We ship your package via the Incoterm DAP (“delivered at place”) customs paid at destination, that is, we send your package to the place of delivery, but don’t assume any additional costs previously described.
The person that will receive the package will assume all applicable duties and taxes and will be responsible for the payment of the same (even if the package is rejected). If you want to send a package to someone who lives outside of the European Union, please make sure they know there may be additional charges for which they will be responsible.
Furthermore, it is possible that your delivery may be delayed due to customs issues.
Place of delivery
The order will be delivered to the given address. If at the moment of the delivery there is nobody to receive it or no one can sign the delivery, the package will be delivered at the nearest Parcel Shop or will be contacted to arrange a new delivery.
They are local shops and near to the orders’ address, where you can pick up the package with your ID card or tracking number during working hours. The transport company will let you know of the failed delivery and how to proceed to pick up your package. For the delivery to be effective and without problems, please indicate the address as detailed as possible and leave us a phone number to be able to contact you.
International deliveries: the order will be shipped to the given address. If at the first try the addressee is away, in most of the cases (depending on the casuistry) the package will be left at a Parcel Shop, notifying the addressee, for him to pick it up.
Below we leave you our costs and delivery times:
SPAIN (Peninsula and Balearic Islands)
€4.5 shipping by Correos Express for orders under €30 with delivery times of 2-5 working days.
Free shipping by Correos Express for orders from €30.01 with delivery times of 2-5 working days.
SPAIN (Canary Islands, Ceuta and Melilla)
€10 by Post, with delivery times of 7-10 working days.
€20 Express Shipping with delivery times of 2-4 working days.
PORTUGAL
€5 International standard, with delivery times of 4-10 working days.
€10 International Express, with delivery times of 2-7 working days.
EUROPE (EU):
Free shipping for purchases over €200 with delivery times of 4-6 working days.
€10 shipping with delivery times of 4-6 working days.
EUROPE (Outside the EU):
Free shipping for purchases over €250 with delivery times of 4-6 working days.
€12 shipping with delivery times of 4-6 working days.
NOTE: customs costs in countries that require it will be borne by the customer. Flippan'Look is not responsible for paying customs duties in the destination country.
UK:
€20 shipping with delivery times of 4-6 working days.
Free shipping for purchases over €250 with delivery times of 4-6 working days.
NOTE: customs costs in countries that require it will be borne by the customer. Flippan'Look is not responsible for paying customs duties in the destination country.
USA, Mexico and Canada:
€20 shipping with delivery times of 5-10 working days (estimated times, depending on the country of destination).
NOTE: customs costs in countries that require it will be borne by the customer. Flippan'Look is not responsible for paying customs duties in the destination country.
LATAM (Except Mexico and Brazil):
€30 shipping with delivery times of 5-10 working days (estimated terms, it will depend on the country of destination).
NOTE: customs costs in countries that require it will be borne by the customer. Flippan'Look is not responsible for paying customs duties in the destination country.
REST OF THE WORLD:
€40 shipping with delivery times of 5-10 working days (estimated terms, it will depend on the country of destination).
NOTE: customs costs in countries that require it will be borne by the customer. Flippan'Look is not responsible for paying customs duties in the destination country.
* Unless stocks last (in which case you will be contacted and 100% of the payment will be refunded) orders will be shipped immediately.
**If you place the order after 1:00 p.m. (Madrid time), the terms will start counting from the day after payment.
***If you want your order to be sent by a specific transport agency, please notify us in "notes" and we will gladly attend to your particular case.
**** Customs costs in countries that require it will be borne by the customer. Flippan'Look is not responsible for paying customs duties in the destination country.
***** Due to current circumstances, shipments to conflictive areas may suffer incidents.
